If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a [company name] certified cleaner
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Empty trash
Gather small rugs (shake or laundry drop)
Make bed
Clean side tables + dresser tops
Clean light switches
Clean doorknobs
Clean + buff mirror
Dust knickknacks
Dust picture frames
Dust window sill + lock ledge
Vacuum + mop floors
Cobwebs
Light tidying
Empty trash
Gather small rugs (shake or laundry drop)
Clean/Sanitize tub/shower
Clean/Sanitize sink/vanity fronts
Clean + buff mirror
Clean/Sanitize doorknobs + frames
Clean/Sanitize toilet/wall surrounding
Clean/Sanitize plunger, trash + brush
Dust shelves, light fixture + switches (sanitize)
Dust knickknack + picture frames
Wipe personal items + backsplash
Wipe window sill + lock ledge
Vacuum + mop floors
Cobwebs
Light organizing
Empty trash + recycle bin
Gather small rugs (shake or laundry drop)
Clean/Sanitize cabinets + drawer fronts
Clean/Sanitize backsplash, counters + appliances
Clean/Sanitize + shine sink
Clean/Sanitize stove top + front
Clean/Sanitize fridge top, front + low vent
Clean/Sanitize outside microwave
Clean sink window + slider glass
Wipe window sill + lock ledge
Clean dining table + chair ledges
Cobwebs
Vacuum + mop floors
Light tidying
Empty trash
Gather small rugs (shake or laundry drop)
Dust, vacuum or wipe furniture
Dust knickknacks + picture frames
Dust screens + electronics
Dust sills + lock ledges
Clean light switches
Clean doorknobs + frames
Light tidying, arrange pillows
Vacuum + mop floors + stairs
Cobwebs
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Email us at support@balancecleaning.com.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at [login link]
Log into your account at balancecleaning.com and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We provide services for all of Dallas/Fort Worth!
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service. We will make adjustments as needed.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service. If you would prefer that we use your cleaning supplies, that is ok too!
Change linens
Decluttering and some organizing (may require more than one visit)
Tidying Closets (may require more than one visit)
Dust ceiling fan blades
Dust moldings + baseboards
Hard water removal (if possible)
Deep stain removal (if possible)
Decluttering/Organizing Cabinets
Wipe moldings + baseboards
Declutter/Organize cabinets (may require more than one visit)
Clean/wipe dining table legs + chair legs
Dust or wipe baseboards
Degrease inside of hood
Decluttering/Organizing (may require more than one visit)
Dust baseboards + moldings
Dust ceiling fan blades